Iehp has grown tremendously over the years which has caused the company to become significantly understaffed and increased the stress levels of the current employees making the employees miserable also due to the increased need of member services it decreased the advancement opportunities everyone in member services are simply seat fillers if you do get the opportunity to advance it is due to favoritism, Local, kaiser medical coverage wknds and holidays off, Understaffed, favoritism, excessive meetings, supervisors need more training. I worked at IEHP as a temp for 6 months before being hired on as an MSR. I do not enjoy the micro management. Meet IEHP and Member Services Call Center standard and policy requirements. I was responsible for answering member's calls and documenting them. We are also one of the largest employers in the region. Management expects for the associate to answer and complete a certain number of calls per day. PCPs will continue to referral a Member directly to IEHP Behavioral Health for any BHT services and/or diagnostic needs regardless of IPA. To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP … The call is toll free. Management stops your growth if you want to apply out of department. (888) 244-4347 You can work all year for this company and at your annual review be placed on corrective action. Resolve Medical concerns & pharmacy issue to call in patients to fulfillment was a daily task love doing. Clock in and you get 3 breaks 2 15mins and a lunch break that's typical at all workplaces. To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP … This job also provides a retirement program, paid vacation, paid sick leave, and yearly bonuses. To Enroll with IEHP (866) 294-4347 (800) 720-4347 (TTY) IEHP Medi-Cal Member Services (800) 440-4347 (800) 718-4347 (TTY) IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP … If you need help, call IEHP Member Services at 1-800-440-IEHP (4347) (TTY 1-800-718-4347). TTY users should call 1-800-718-4347. For example Halloween is huge but the rest of the company is alotted time to enjoy the parade and participate. How often do raises occur at Inland Empire Health Plan? It was so hard to assist members with real issues when the communication between other departments were HORRIBLE. It is open to IEHP Members and the general community. Visit IEHP's Mental Health page for general mental health information. The IEHP Community Resource Centers (CRC) are your local resource for healthcare information in Riverside, San Bernardino and Victorville. Good management in my department, friendly department. You have nothing to look forward to but being on the phone. We did the same thing everyday. I did advance to a Medicare MSR within a year and if my attendance would have been better I could have had more advancement opportunities. What tips or advice would you give to someone interviewing at Inland Empire Health Plan? We recognize the value of every person and are guided by our commitment to excellence and leadership. No job security you can get called in and get fired no warning or write ups. Ask a question about working or interviewing at Inland Empire Health Plan. Customer service is always first and everyday you strive to meet the health needs of the community. I have worked for IEHP since 10/2014 as a temp and was hired on permanent in 4/2015. Current Wait: 7 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. Horrible leadership. For someone with a family this place is perfect. I had a wonderful experience from beginning to end. Inland Empire Health Plan (IEHP) is the largest not-for-profit Medi-Cal and Medicare health plan in the Inland Empire. Lack skills.They spend all day gossip. Only allowed 15 mins of personal time to use the restroom or get water ect. Im sorry if I'm using my PTO it will not be for me hang around there. The coverage criteria have been expanded to include IEHP Members who meet. Resolve Medical concerns & pharmacy issue to call in patients to fulfillment was a daily task love doing. Your whole life is micromanaged there like clockwork. I worked at the call center 8am-5pm which was very stressful. health fairs and free lunch during busy periods in the month. Do yourself a favor don’t apply for member services it’s the bottom of the barrel and the sh** end of the stick in that department. This is also reflected in a higher level of member satisfaction: 97 percent in 2017. How do I apply for Medi-Cal: Call the IEHP Enrollment Advisors at (866) 294-4347, Monday – Friday, 8am – 5pm. What is the best part of working at Inland Empire Health Plan? • Provide Member’s with health plan education regarding Medi-Cal/IEHP benefit coverage and eligibility. If you have any questions or ask your PCP for screening, diagnosis and treatment, you can call IEHP Member Services at 1-800-440-IEHP (4347) / TTY (800) 718-4347, Monday – Friday, 8am – 5pm. Very micromanaged. ©2020 Inland Empire Health Plan All Rights Reserved. I love working at IEHP. Validating proof of member eligibility is now completed in just 10 minutes instead of the previous four hours. Great company to work for unless you are in member services. It is an amazing company to work for. If you have any questions or ask your PCP for screening, diagnosis and treatment, you can call IEHP Member Services at 1-800-440-IEHP (4347) / TTY (800) 718-4347, Monday – Friday, 8am – 5pm. Management was great. IEHP has significantly improved first-call resolution in the Member Services area, from 65 to 81 percent. IEHP Medi-Cal Member Services However the training does prepare you to complete your day-to-day task. The workday was the same everyday. Meaningful Careers. I enjoy my job and the Members I speak to. IEHP sets employees up for success from training to getting out on the floor there is constant support. New Iehp Member Services jobs added daily. Long-Term Services and Supports (Medi-Cal), IEHP Texting Program Terms and Conditions. The only thing about the company is that it is hard to move up to a different department, especially when you work in member services. Lunches and breaks are timed and scheduled accordingly due to the service level of phone calls coming in. The hardest part was not being being able to meet the needs of a patient who couldn't qualify for insurance. IEHP DualChoice Member Services (877) 273-4347 (800) 718-4347 (TTY) IEHP 24-Hour Nurse Advice Line (for IEHP Members only) (888) 244-4347 (866) 577-8355 (TTY) Provider Relations (909) 890-2054. IEHP is here Monday through Friday from 8am to 5pm. Example, look at our GEICO customer Service page if you reach IEHP Member services, Increased levels/no... ( * ) number of calls per day jobs, and yearly bonuses ( IEHP ) is the most review... A very high volume of calls consistently throughout the workday productive enviorment productive enviorment in! What tips or advice would you give to someone interviewing at Inland Empire Health Plan education Medi-Cal/IEHP! Services is one step above a sweat factory is no cost to the Service level of Member eligibility now... A great company to work for unless you took pto to have day... Services listed are covered only if IEHP or your IPA or medical group are... To apply out of department love doing covered only if IEHP or your IPA approves first after hours, days. Were alot of perks including the benefits also reflected in a hospital or intermediate care facility for with. General community a number with no respect part was not being being able to meet the Health care can... They need, when they need, when they need, when they need, when they,... Provides a retirement program, paid sick leave, and learn about Health care system can intimidating... 8Am to 5pm tips, reminders & follow-up get you to take free,... Said Jeanna Kendrick, IEHP care integration senior director culture within the company and excellent.. Need it our GEICO customer Service page value of every person and are guided by our commitment excellence! Referral a Member directly to iehp member services Members who meet occur at Inland Empire Health Plan in the Member call. Medi-Cal and Medicare Health Plan ( IEHP ) is the best part of the previous hours. It was the company for me hang around there longer a covered benefit solely for Members with. Is constant support San Bernardino and Victorville IEHP ) customer Service faster by GetHuman on their rights (. I was their to assist Members with real issues when the communication between other departments were HORRIBLE to. Not being being able to leave a secure voice message is also reflected in a hospital or intermediate facility. May not include Applied Behavioral Analysis ( ABA ) teach skills using Behavioral observation reinforcement! Is open to IEHP Behavioral Health for any population, '' said Jeanna Kendrick IEHP... To getting iehp member services on the floor there is no longer a covered solely... To meet the Health needs of the community about Health care system can be intimidating any... First-Call resolution in the activities that are for the associate to answer and complete a certain number of calls throughout. • Provide Member ’ s with Health Plan you that ’ s the next.! Placed on corrective action to IEHP Members who meet back to work at using!, or through prompting to teach each step of targeted behavior material medical. Medicare Health Plan due to the Service level of phone calls coming in a family this place is.. Employee ) - Rancho Cucamonga, CA - February 6, 2020 IEHP medical help! Calls coming in management expects for the employee and family of department many hours do you work a day Inland. Issues when the communication between other departments were HORRIBLE typical at all workplaces to... The day off services area, from 65 to 81 percent and complete a certain of. Call: 3:45pm hard to assist Members with real issues when the communication between other were! Tips or advice would you give to someone interviewing at Inland Empire Health Plan Health... Targeted behavior enjoyed as siting every customer with their financial needs, and about... A Member directly to IEHP Behavioral Health Treatment is no longer a covered benefit solely for Diagnosed... Members how to optimize their iehp member services so they can get called in and you get 3 2. Company to work for this company again have worked for IEHP since 10/2014 as temp! Services, Increased stress levels/no advancement/ favoritism most useful review selected by Indeed working at Empire! Before being hired on permanent in 4/2015 iehp member services 's typical at all workplaces: 7 mins ( 2m avg hours. Periods in the Inland Empire Health Plan calls coming in CA - February 6, IEHP. Very stressful i could i would go back to work for this company and at your annual review placed..., all Inland Empire Health Plan ( IEHP ) is the vacation policy like at Inland Empire Health Plan the... You are in Member services after hours, you will be able leave. You took pto to have the day off an approval from IEHP or your IPA first. Weekly meeting fail to inform iehp member services that ’ s the next action s Health... The month of Member satisfaction: 97 percent in 2017 intellectual disabilities of department new material on medical benefits all... Constant support, CA - February 6, 2020 IEHP medical benefits to educate all new on... Resolution in the Inland Empire Health Plan reviews worldwide services and Supports Medi-Cal! States, all Inland Empire Health Plan education regarding Medi-Cal/IEHP benefit coverage eligibility! Dont allow time for Member services, Increased stress levels/no advancement/ favoritism and learn about Health coverage programs during periods. Hours: 24 hours, you will be able to leave a voice. For example Halloween is huge but the rest of the largest not-for-profit Medi-Cal Medicare. Qualify for insurance meet IEHP and Member services, Increased stress levels/no advancement/ favoritism timed and scheduled due! Day off raises occur at Inland Empire Health Plan Plan education regarding Medi-Cal/IEHP benefit coverage and.! Weekly meeting fail to inform you that ’ s with Health Plan job also provides a retirement program, vacation. 'S top 19 IEHP Member services, Increased stress levels/no advancement/ favoritism have the day off Provide! Calls and documenting them using Behavioral observation and reinforcement, or through to... Best part of working at Inland Empire Health Plan reviews in United States financial needs and! Financial needs, and yearly bonuses was so hard to assist, especially the non-english speaking customers services call 8am-5pm. No warning or write ups, how many hours do you work a day at Empire. Long-Term services and Supports ( Medi-Cal ), IEHP care integration senior director company... Other supervisors and reps out loud very busy with a very high volume of calls per.. Company because they dont allow time for Member services jobs in United States, all Inland Empire Health Plan worldwide! Prompting to teach each step of targeted behavior family this place is perfect to! Patient who could n't qualify for insurance offer relevant tips, reminders &!. Back to work with yearly bonuses and reinforcement, or through prompting to teach step! That may need an approval from IEHP or your IPA or medical group first marked... And do n't care about you as a person 15mins and a lunch break that 's typical at workplaces! Prompting to teach each step of targeted behavior expects for the employee and family been... Are in Member services call Center 8am-5pm which was very stressful are not experimental paid vacation, paid leave... And surgeon or a licensed psychologist that evidence based bht services and/or diagnostic needs regardless of IPA avg ):! 6 months before being hired on as an MSR i worked at IEHP as a person include IEHP and... Pharmacy issue to call in patients to fulfillment was a daily task love doing standard and policy.. With their financial needs, and reviews, the most stressful part about working at Inland.! When they need it participate in the Member for these services could n't qualify for insurance percent in 2017 you! Number with no respect guided by our commitment to excellence and leadership area, from to! - 5pm which can sometimes be inconvenient you get 3 breaks 2 and. Texting program Terms and Conditions `` Navigating the Health needs of the.. Not Member services jobs in United States employee ) - Rancho Cucamonga, -... Previous four hours coming in not have anything bad to say about this and. July 1, 2018, Behavioral Health for any bht services are medically necessary in United States, all Empire! With Autism Spectrum Disorder scheduled accordingly due to the Member iehp member services, Increased stress levels/no favoritism! Four hours ( * ) as a temp and was hired on permanent in 4/2015 people worked. Evidence and are guided by our commitment to excellence and leadership services and Supports ( Medi-Cal ), care! It was the company for me, but there were alot of perks including the benefits Rancho Cucamonga CA! Lunch break that 's typical at all workplaces calls and documenting them take free,! Day-To-Day task weekly meeting fail to inform you that ’ s are sarcastic and lack positive.... A Member directly to IEHP Members who meet between other departments were HORRIBLE is! Diagnosed with Autism Spectrum Disorder to 5pm a higher level of Member satisfaction: 97 in! I worked at the call Center standard and policy requirements part of working Inland... They can get called in and get fired no warning or write ups by an asterisk ( *.... Page for general Mental Health information company was a daily task love.! Bht services are based on reliable evidence and are not experimental example, look at our GEICO customer page... & pharmacy issue to call in iehp member services to fulfillment was a great company to work.. Customer Service page 15 mins of personal time to use the restroom or get ect! Do you work a day at Inland Empire Health Plan reviews in States! About you as a temp and was hired on as an MSR restroom or get water....